# EVERGOODS > EVERGOODS knowledge base – help articles and documentation. ## ORDERING - [Can I change or cancel my order?](https://help.evergoods.us/en_us/can-i-change-cancel-my-order-H1hpUlhjp.md): If your order hasnt shipped we can cancel your order Please email infoevergoodsus with your Order Number and reason for cancellation - [Do you price match?](https://help.evergoods.us/en_us/do-you-price-match-r1jN_xhjT.md): EVERGOODS will price match only if the original purchase was made within 14 days of the date that the price of the item changed - [I’m having trouble with my payment at checkout, what do I do?](https://help.evergoods.us/en_us/i-m-having-trouble-with-my-payment-at-checkout-what-do-i-do-rJ549xno6.md): Please ensure your card and address information is up to date and check for sufficient funds for the purchase Your card may have specific restrictions which ca - [Payment Options and Details](https://help.evergoods.us/en_us/payment-details-SyKL9x3jT.md): When will my credit card be charged for my order Your card will be charged immediately upon checkout including orders containing preorder items - [Can I include a custom gift message with my purchase?](https://help.evergoods.us/en_us/can-i-include-a-custom-gift-message-with-my-purchase-H1cjdl2s6.md): Can I include a custom gift message with my purchase - [Gift Cards](https://help.evergoods.us/en_us/gift-cards-H1UhhoT.md): How do I redeem my EVERGOODS gift card EVERGOODS gift cards can be redeemed at checkout Instructions to redeem gift cards will be included in the email inc ## SHIPPING - [Domestic Shipping](https://help.evergoods.us/en_us/shipment-and-order-arrival-B1RMxWhsa.md): How do I track my order You will receive an email notification containing your tracking number - [International Shipping: Countries, Timing, Pricing](https://help.evergoods.us/en_us/international-shipping-countries-timing-pricing-S1aEhgnj6.md): Does EVERGOODS ship internationally We ship internationally via FedEx International Connect Plus and can generally ship anywhere FedEx delivers unless note - [Combining Orders](https://help.evergoods.us/en_us/combining-orders-Bk6olnsT.md): I made two separate orders can I combine them into one shipment - [Customs & Duties](https://help.evergoods.us/en_us/customs-duties-SyWOnlhsp.md): Who is responsible for customs and duties You are responsible for all customs duties or import fees associated with receiving your order What if ## RETURNS, EXCHANGES & WARRANTIES - [Damages, Defects, Missing, Or Incorrect Items](https://help.evergoods.us/en_us/damages-defects-missing-or-incorrect-items-HkodRxho6.md): What do I do if I receive a damaged or defective item Visit our Returns Exchanges page and enter your Order Number and zip code to initiate a return - [Our Warranty Policy](https://help.evergoods.us/en_us/our-warranty-policy-SJZmwZ2ia.md): What is EVERGOODS warranty policy EVERGOODS creates longlasting highquality crossover equipment using custommade durable abrasionresistant textiles O ## PRODUCT QUESTIONS - [Designing and Making Our Products](https://help.evergoods.us/en_us/designing-and-making-our-products-HJvwHW2i6.md): Where are EVERGOODS products designed EVERGOODS is headquartered in Bozeman Montana All of our design and initial production golden samples happens he - [The Materials We Use](https://help.evergoods.us/en_us/the-materials-we-use-rJCgUZ2oT.md): What materials does EVERGOODS use We use the highest quality materials possible found through outsidethebox sourcing and tested in both the lab and field - [Will my laptop fit?](https://help.evergoods.us/en_us/will-my-laptop-fit-ry6VLW2sT.md): Our products are designed to fit the dimensions of a 16 MacBook Pro Height 066 inch 168 cm Width 1401 inches 3557 cm Depth 977 inches 2 - [How should I care for my EVERGOODS products?](https://help.evergoods.us/en_us/how-should-i-care-for-my-evergoods-products-Hy15UWnop.md): For less intense spots wipe the bag a damp cloth For quick spot cleans we recommend hand washing with a neutral soap Lightly buff with soft bristle brushe - [Waxed Canvas Care](https://help.evergoods.us/en_us/waxed-canvas-care-ByI2IWhsp.md): How should I care for waxed canvas Waxed canvas is relatively low maintenance Never use a washing machine or detergent as it could break down the wax To cle ## RETAILERS - [Retail Information](https://help.evergoods.us/en_us/retail-information-rJiCvW3i6.md): If I live in Bozeman can I pick up my order in person Wed love to meet you Please email infoevergoodsus to schedule a time to stop by the warehouse aft ## OTHER QUESTIONS - [Does EVERGOODS offer bulk discounts?](https://help.evergoods.us/en_us/does-evergoods-offer-bulk-discounts-BJ6wDnsp.md): We offer a 10 discount and free shipping for corporate andor bulk orders of 2000 or more - [Does EVERGOODS have a Pro Program?](https://help.evergoods.us/en_us/does-evergoods-have-a-pro-program-B1DFv2sa.md): We do not currently have a Pro Program or offer pro deals - [Does EVERGOODS have an affiliate program?](https://help.evergoods.us/en_us/does-evergoods-have-an-affiliate-program-SkCcvnia.md): We do Were partnering with gear review sites hightraffic bloggers and websites dedicated to the promotion of generalpurpose ecofriendly designforward