# Our Warranty Policy

> What is EVERGOODS warranty policy  EVERGOODS creates longlasting highquality crossover equipment using custommade durable abrasionresistant textiles O

Source: https://help.evergoods.us/en_us/our-warranty-policy-SJZmwZ2ia

Last updated: 2025-08-29T19:01:05.585Z

## What is EVERGOODS’ warranty policy?

EVERGOODS builds durable, ergonomic goods and proudly guarantees the quality and performance of our products.  Items with defects in materials and workmanship will be replaced or repaired at our discretion for the practical lifetime of the product. 

__The product lifetime depends on the category.__ 

For items purchased through one of our [stockists](https://evergoods.us/pages/stockists "https://evergoods.us/pages/stockists"), please contact their customer support directly. If purchased from a third-party seller, please obtain original proof of purchase for any warranty claims.

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## What is covered?

Backpacks, Duffels, Pouches, Slings, Hip Packs, and Packing Cubes

Defects in materials and workmanship are covered for the __practical lifetime__ of the product. Materials refer to fabrics, zippers, buckles, webbing, or any other components used in the building of our products. Workmanship refers to the construction of the product, i.e. seams. 

Wallets

We cover the function and integrity for the original purchaser for __three years__ from the original purchase date. The warranty does not cover cosmetic aging or damage caused by misuse.

  

## What's not covered?

Damage caused by wear and tear, damage caused during accidents, theft, improper use or neglect, and UV degradation are not covered by our warranty.

  

## Can my item be repaired?

Please reach out to [info@evergoods.us](mailto:info@evergoods.us) if your EVERGOODS item is in need of a repair and will not qualify for warranty. Repairs are approved at the discretion of our design team depending on availability.

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## How do I start my warranty claim?

[Fill out this form](https://evergoods.us/pages/warranty) and our CX team will get back to you within 72 hours.